Services
We handle the backend operations work that keeps infrastructure running — so your team can focus on customers, products, and growth.
White-Label Backend Operations
We become an extension of your operations team. Server administration, incident response, routine maintenance, and production support — delivered under your brand with no visibility to your end customers.
- Linux and Windows server administration
- cPanel, Plesk, DirectAdmin management
- Monitoring response and incident handling
- Patching, hardening, and maintenance windows
- Backup verification and restore operations
Escalation Desk Support
When your frontline team hits a wall, we take over. Complex troubleshooting across server, network, mail, DNS, and application layers — resolved by engineers with deep production experience.
- Senior-level troubleshooting
- Root cause analysis
- Cross-platform investigation
- Clear escalation documentation
- After-hours and scheduled coverage
Hosting Stack Operations
Operational support for shared, reseller, VPS, and dedicated hosting environments. We handle the backend so your team can focus on customers and growth.
- Account provisioning and migrations
- Resource management and optimization
- Control panel troubleshooting
- SSL, DNS, and domain configuration
- Performance baseline and tuning
Migrations & Cutovers
Platform migrations, server-to-server moves, and infrastructure cutovers planned and executed with minimal disruption. We handle the technical complexity and coordination.
- Account-level migrations (cPanel, Plesk)
- Full server and platform migrations
- Storage and infrastructure cutovers
- DNS cutover planning and execution
- Rollback planning and verification
Mail, Abuse & Reputation Response
Email delivery failures, blacklist incidents, abuse queue overload, and sender reputation problems. We contain the damage and restore normal operations.
- Blacklist identification and delisting
- SPF, DKIM, DMARC configuration
- Abuse queue triage and processing
- Compromised account containment
- IP and domain reputation recovery
Virtualization & Infrastructure
Hypervisor issues, storage backend problems, and infrastructure-level incidents. VMware, KVM, and bare metal environments.
- VMware vSphere / ESXi troubleshooting
- KVM and QEMU operations
- Storage and SAN diagnostics
- Network and VLAN configuration
- Hardware fault investigation
DNS, Web & Database Troubleshooting
Resolution failures, web stack errors, and database performance problems. We trace the issue from symptom to root cause across the full stack.
- DNS propagation and configuration issues
- Apache, Nginx, LiteSpeed debugging
- MySQL, PostgreSQL, MariaDB performance
- PHP and application stack troubleshooting
- Load and resource bottleneck analysis
Planned Backend Engineering Support
Additional backend engineering capacity for planned needs — scheduled maintenance, project work, team leave coverage, or extended operations periods.
- Engagement scoped in advance
- Structured onboarding to your environment
- Ticket queue and scheduled backlog work
- After-hours and weekend coverage
- Planned around your operational calendar
Not sure which service fits?
Describe your environment and what you are dealing with. We will tell you straight whether we can help.
Get in touch